Terms & Conditions for qp99

1 Introduction & Acceptance

These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("the Player", "User", "you") and qp99 ("the Platform", "we", "us", "our") governing all aspects of your use of the qp99 website located at qp99.io and all associated services, including but not limited to sports betting, live casino games, slot games, Tower games, and any promotional or bonus offerings.

By creating an account on qp99, accessing any part of the platform, depositing funds, placing a wager, or accepting any bonus offer, you confirm that you have read, understood, and irrevocably agree to be bound by these Terms in their entirety. If you do not agree to any part of these Terms, you must immediately cease use of the qp99 platform.

These Terms should be read in conjunction with the qp99 Privacy Policy and Responsible Gaming policy, both of which are incorporated herein by reference.

2 Eligibility & Registration

2.1 Age Requirement

Access to qp99 is strictly limited to individuals who are 21 years of age or older. By registering an account, you warrant that you meet this age requirement. qp99 reserves the right to request documentary proof of age at any time. Any account found to have been created by or on behalf of an individual under the age of 21 will be immediately closed and all funds therein forfeited pending investigation.

2.2 Geographic Eligibility

qp99 operates primarily for the Bangladesh market. It is your sole responsibility to ensure that your use of qp99 complies with all applicable laws and regulations in your jurisdiction. Players accessing the platform from jurisdictions where online gambling is prohibited do so at their own risk and in breach of these Terms.

2.3 Registration Requirements

To register an account on qp99, you must provide accurate, current, and complete information including your full legal name, date of birth, residential address, and a valid Bangladesh mobile number registered to a mobile financial service (bKash, Nagad, or Rocket) or bank account. You must not:

• Register more than one account per person, household, device, or shared IP address;
• Register on behalf of a third party;
• Use false, misleading, or another person's identity information;
• Register if you are a current employee, contractor, or immediate family member of a qp99 employee.

2.4 Identity Verification (KYC)

qp99 operates a Know Your Customer (KYC) verification process. Before withdrawing funds, players may be required to submit documentation including a National ID Card (NID), passport, or other government-issued identification along with proof of ownership of the payment method used. Failure to complete KYC verification within 30 days of a withdrawal request may result in the request being declined until verification is completed.

3 Account Management

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your qp99 account credentials, including your username and password. You must not share your login details with any third party. All activity conducted under your account — including bets placed, deposits made, bonuses claimed, and withdrawals requested — is deemed to have been carried out by you and is your sole responsibility.

3.2 Suspicious Activity

If you believe your account has been accessed without your authorisation, you must notify qp99 immediately by contacting [email protected]. qp99 will not be liable for any losses arising from unauthorised account access where the player failed to maintain adequate account security or delayed in notifying qp99.

3.3 One Account Per Player

Each player is permitted to hold only one active qp99 account at any time. If qp99 identifies duplicate accounts belonging to the same individual, all duplicate accounts will be closed. Winnings and bonuses accrued through a duplicate account may be voided. Players found to have operated multiple accounts to exploit promotional offers will have all associated accounts permanently banned.

3.4 Account Closure by Player

You may request the closure of your qp99 account at any time by contacting the support team at [email protected]. Any funds remaining in your account at the time of closure, provided they are not subject to pending wagering requirements, will be returned to your registered payment method following identity verification.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

qp99 accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All transactions are conducted in Bangladeshi Taka (BDT). qp99 does not accept deposits in foreign currencies or via cryptocurrency.

4.2 Deposit Limits

The minimum deposit amount is ৳200. The maximum single deposit and daily deposit limits are displayed within your account dashboard and may vary depending on your payment method and account verification status. Deposit limits may be adjusted by contacting qp99 support.

4.3 Withdrawal Policy

Withdrawal requests are subject to the following conditions:

• Your account must have completed KYC identity verification before any withdrawal is processed;
• Withdrawals must be made to a payment method registered in your name and previously used to deposit into your qp99 account;
• The minimum withdrawal amount is ৳500;
• Any active bonus funds subject to wagering requirements are not available for withdrawal until all requirements are met;
• qp99 reserves the right to impose additional verification steps for large withdrawal requests.

4.4 Processing Times

Deposits via bKash, Nagad, and Rocket typically credit to your qp99 wallet within 60 seconds. Withdrawals are ordinarily processed within 15 minutes to 24 hours, subject to the payment provider's own processing schedule and any applicable verification checks. qp99 is not responsible for delays caused by a player's mobile financial service provider or bank.

4.5 Player Funds

All player funds deposited into qp99 accounts are held separately from qp99 operational funds. qp99 does not use player deposits for any purpose other than facilitating gambling activity on the platform and processing approved withdrawal requests.

5 Betting & Gaming Rules

5.1 General Betting Rules

All bets placed on qp99 are final once confirmed. It is the player's responsibility to ensure that all bet details — including selection, stake, and market — are correct before confirmation. qp99 does not accept requests to void or amend a bet after it has been confirmed, except in circumstances where a clear technical error on the part of qp99 can be demonstrated.

5.2 Sports Betting

qp99 offers pre-match and in-play betting markets on cricket (including BPL, IPL, T20 World Cup, and Bangladesh international fixtures), football, kabaddi, and other sports as made available. Odds are subject to change and are displayed at the time of bet placement. In the event of a match abandonment, cancellation, or postponement, qp99 will apply the standard void rules relevant to that market. Settlement of markets will follow the official result declared by the relevant governing body (ICC, FIFA, etc.).

5.3 Casino Games

All casino games on qp99 — including live dealer games provided by Evolution Gaming, Ezugi, Pragmatic Play Live, and SA Gaming, and RNG games provided by Pragmatic Play, Microgaming, NetEnt, and Spribe — are subject to the individual game rules displayed within the game interface. RNG game outcomes are determined by certified random number generation systems and are audited for fairness by the respective game studios. qp99 does not control or manipulate individual game outcomes.

5.4 Technical Failures

In the event of a technical failure, disconnection, or system error during a game or betting session, qp99 will make all reasonable efforts to resolve the situation fairly. Where a game round cannot be completed due to a technical failure on qp99's infrastructure, the stake for that round will be returned to the player's account. qp99 is not responsible for technical failures caused by the player's own internet connection or device.

6 Bonuses & Promotions

6.1 General Bonus Terms

All bonuses, free bets, and promotional offers made available on qp99 are subject to specific terms and conditions communicated at the time the offer is presented. These terms include, at minimum, a wagering requirement that must be satisfied before any bonus-derived funds can be converted to withdrawable cash. Players are advised to read the individual promotion terms carefully before opting in.

6.2 Wagering Requirements

Wagering requirements specify the total amount a player must wager using bonus funds before a withdrawal request can be made. For example, a ৳1,000 bonus subject to a 20x wagering requirement means that the player must wager a total of ৳20,000 before the bonus-derived balance becomes withdrawable. Not all game types contribute equally to wagering requirements; specific contribution percentages are detailed in each offer's individual terms.

6.3 Bonus Abuse

qp99 reserves the right to withhold, void, or reclaim any bonus or associated winnings if it determines, at its sole discretion, that a player has engaged in bonus abuse. Bonus abuse includes but is not limited to: claiming the same offer multiple times using different accounts, placing low-risk bets specifically designed to clear wagering requirements without genuine gameplay intent, or exploiting a technical error in a promotion's setup.

6.4 Modification of Offers

qp99 reserves the right to modify, suspend, or permanently withdraw any promotional offer at any time without prior notice. Any modification will not affect bonuses already accepted and in active use by a player at the time of the change, provided the player continues to meet all applicable terms.

7 Responsible Gaming

qp99 is committed to promoting safe and responsible gaming. We believe that gambling should be an enjoyable form of entertainment and not a source of financial or personal harm. qp99 provides the following responsible gaming tools to all registered players, accessible at any time from within your account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending;
• Loss Limits: Restrict the maximum amount you can lose over a defined period;
• Session Time Limits: Cap the total time spent playing during any single session;
• Cooling-Off Period: Temporarily suspend access to your account for a period of 24 hours to 30 days;
• Self-Exclusion: Permanently or indefinitely close your account with immediate effect.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, please contact the qp99 support team immediately at [email protected] or visit our dedicated Responsible Gaming page for further guidance. qp99 strictly enforces the 21+ age requirement and will close any account where there is a reasonable suspicion of underage access.

8 Prohibited Conduct

The following conduct is strictly prohibited on qp99 and will result in immediate account suspension, permanent ban, and forfeiture of all funds held in the account:

• Using automated betting software, bots, scripts, or any artificial intelligence tool to place bets or interact with the platform without human intervention;
• Attempting to exploit software vulnerabilities, errors, or glitches in the qp99 platform or any game it hosts;
• Engaging in match-fixing, spot-fixing, or any form of collusion with other players, game operators, or third parties to influence the outcome of a sporting event or casino game;
• Using funds derived from criminal activity (money laundering) to deposit into a qp99 account;
• Threatening, harassing, or abusing qp99 staff or other players through any communication channel;
• Registering under a false identity or on behalf of another individual without their full knowledge and consent;
• Accessing qp99 from a jurisdiction in which online gambling is explicitly prohibited by local law, while knowingly concealing your true location via VPN or proxy services.

qp99 cooperates fully with law enforcement authorities and may share account information where required to do so by applicable law.

9 Intellectual Property

All content on the qp99 platform — including but not limited to the qp99 brand name, logo, website design, text, graphics, software, game interfaces, and promotional materials — is the exclusive intellectual property of qp99 or its licensed partners and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the qp99 platform solely for your personal, non-commercial entertainment purposes. You may not reproduce, redistribute, resell, broadcast, modify, or create derivative works from any qp99 content without express prior written consent from qp99.

10 Limitation of Liability

To the maximum extent permitted by applicable law, qp99 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to:

• Loss of funds resulting from gambling activity on qp99;
• Temporary or permanent unavailability of the platform due to maintenance, technical failure, or circumstances beyond qp99's reasonable control;
• Unauthorised access to your account where you failed to maintain adequate security over your credentials;
• Errors in odds, game results, or bonus calculations subsequently corrected under these Terms;
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers.

Nothing in these Terms limits qp99's liability for fraud, gross negligence, or any liability that cannot be excluded under applicable Bangladesh law.

11 Privacy & Data

qp99 collects, stores, and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms. By registering an account and using the platform, you consent to the collection and processing of your personal data as described therein.

qp99 does not sell, rent, or share personal data with unaffiliated third parties for their own marketing purposes. Personal data may be shared with payment processors, KYC verification partners, and regulatory or law enforcement bodies where legally required. All data transmissions are secured using industry-standard 256-bit SSL encryption.

12 Amendments to These Terms

qp99 reserves the right to update, modify, or replace any part of these Terms & Conditions at any time. Where a change is material, qp99 will make reasonable efforts to provide notice to registered players via the email address associated with their account or via a prominent notice on the platform. The "Effective Date" at the top of this document will be updated to reflect the date of the most recent revision.

Your continued use of the qp99 platform after any amendment has been published constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the platform and may request account closure in accordance with Section 3.4 of these Terms.

13 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the qp99 support team using the details below. All enquiries will be acknowledged within 24 hours and resolved as promptly as possible, subject to the nature and complexity of the matter.

For responsible gaming assistance, deposit limit requests, or self-exclusion, please visit our Responsible Gaming page or contact the support team directly. For legal and compliance enquiries, please use the same email address with the subject line "Legal Enquiry".