qp99 Frequently Asked Questions

qp99 requires a government-issued photo ID to complete KYC verification. Accepted documents include your National Identity Card (NID), passport, or driving licence. You will also need to provide a selfie holding the document beside your face. KYC is triggered before your first withdrawal is processed and typically completed within 24 hours on business days.

No. qp99 strictly enforces a one-account-per-player policy. Duplicate accounts are detected automatically and will be suspended immediately. Any bonuses or winnings generated from a duplicate account are void. If you have lost access to your existing account, contact [email protected] rather than registering a new one.

Use the Forgot Password link on the qp99 login page. Enter your registered mobile number or email address and qp99 will send a one-time reset link. Follow the link to set a new password. If you no longer have access to your registered mobile number or email, contact the qp99 support team at [email protected] with your account details and a copy of your ID for manual verification.

To close your qp99 account, send a written request to [email protected] from your registered email address with the subject line Account Closure Request. Include your username and the reason for closure. Any remaining balance will be refunded to your registered payment method after identity verification. Account closures are processed within 3 business days.

Nagad deposits on qp99 are credited almost instantly — typically within 1 to 5 minutes of the transaction being confirmed on the Nagad network. If your balance has not updated after 10 minutes, check that you used the correct qp99 merchant number and reference code. For unresolved delays, contact [email protected] with your Nagad transaction ID.

The minimum deposit on qp99 is ৳200 BDT across all supported payment methods, including bKash, Nagad, Rocket, and Upay. There is no upper limit on deposits, though your mobile financial service provider may impose its own daily transaction caps. Bank card deposits via Visa and Mastercard have the same ৳200 minimum.

The minimum withdrawal on qp99 is ৳500 BDT. Withdrawals are processed to the same payment method used for your most recent deposit — for example, if you deposited via Nagad, your withdrawal will be sent to your Nagad wallet. This policy exists to prevent fraud and comply with anti-money-laundering guidelines.

Most qp99 withdrawals to bKash, Nagad, and Rocket are processed within 1 to 4 hours after approval. During peak periods or if additional verification is required, processing may extend to 24 hours. Bank card withdrawals via Visa or Mastercard can take 3 to 5 business days depending on your card issuer. qp99 does not charge withdrawal fees, though your payment provider may apply standard transaction charges.

qp99 does not charge any platform-level fees on deposits or withdrawals. However, your mobile financial service provider — bKash, Nagad, Rocket, or Upay — may apply their own standard transaction fees as per their published fee schedules. qp99 has no control over third-party provider charges and recommends checking with your payment provider before transacting.

qp99 currently supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Direct bank transfers from Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, or other commercial banks are not supported at this time. For the fastest transaction experience, bKash and Nagad are the recommended payment methods for players in Bangladesh.

Live in-play betting on qp99 allows you to place bets after a cricket match has already started, with odds updated ball by ball. Markets shift dynamically based on the current score, wickets, run rate, and match situation. To place an in-play bet, navigate to the live cricket section, select an active match, choose your market, enter your stake in BDT, and confirm before the market closes for that delivery.

qp99 hosts hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and other top studios. The library covers classic 3-reel slots, modern 5-reel video slots, Megaways titles, and jackpot slots with progressive prize pools. Players can filter games by provider, theme, volatility, or minimum bet to find titles that suit their style and budget.

Yes, qp99 is fully optimised for mobile play on both Android and iOS devices via the mobile browser — no app download is required. The platform uses 256-bit SSL encryption on all connections, meaning your personal data and payment information are protected whether you play on a smartphone in Dhaka, Chittagong, or anywhere else in Bangladesh. Always ensure you are connected to a secure internet connection when logging in.

RTP varies by individual slot title and is set by the game's developer, not by qp99. Most slots in the qp99 library have an RTP between 94% and 97%. The published RTP for each game can be found in that game's information or rules panel. RTP is a long-term statistical average and does not guarantee results in any single session.

Wagering requirements specify how many times you must bet your bonus funds before they can be withdrawn as cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before the bonus converts to withdrawable cash. On qp99, wagering requirements vary by promotion and are always displayed clearly in the full bonus terms on the Promotions page.

Bonus eligibility depends on the specific promotion. Some qp99 bonuses apply to sports betting (including cricket), some apply exclusively to casino games or slots, and some are flexible across both. The eligible product categories for each bonus are clearly stated in the promotion terms on the qp99 Promotions page. Using bonus funds on ineligible products may result in the bonus being voided.

qp99 rewards regular players through an ongoing loyalty programme that offers exclusive promotions, higher deposit limits, priority withdrawals, and personalised bonus offers based on activity. Details of the current loyalty tiers and how to qualify are available on the qp99 Promotions page. Players with high activity levels may be contacted directly by the qp99 VIP team with tailored offers.

The minimum age to register and play on qp99 is 21 years old. This is a strict requirement applied to all players regardless of location within Bangladesh. Age is confirmed during registration via date-of-birth declaration and verified again through KYC identity documents before any withdrawal is approved. Accounts found to belong to individuals under 21 are closed immediately.

To self-exclude, contact the qp99 support team at [email protected] with the subject line Self-Exclusion Request. Available periods are 3 months, 6 months, 1 year, or permanent exclusion. Your account will be locked within 1 business hour of your request. During self-exclusion, you cannot log in, deposit, or place bets. Permanent self-exclusion cannot be reversed under any circumstances.

Deposit limits can be set directly from the Responsible Gaming section of your qp99 account settings. You can choose a daily, weekly, or monthly cap in BDT. Reductions take effect immediately; increases are subject to a 48-hour review period before they apply. You can also contact [email protected] to have limits applied manually if you prefer assistance from the support team.