Responsible Gaming
at qp99
qp99 believes that gambling should always be a source of entertainment — never stress, financial hardship, or harm. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in control at all times.
Playing Smart Starts Here
At qp99, responsible gaming is not a checkbox — it is a core part of how we run our platform. Every feature we build, every bonus we offer, and every game we host is designed with player wellbeing in mind. We want every player across Dhaka, Chittagong, Sylhet, Khulna, and the rest of Bangladesh to enjoy our platform safely.
Gambling involves real money and real risk. It is an adult activity intended purely for entertainment. qp99 strictly enforces a 21+ age limit and provides a full suite of free player protection tools that can be activated instantly from within your account settings — no waiting periods, no penalties for using them.
If you ever feel that gambling is no longer fun, or that it is negatively affecting your finances, relationships, or mental health, we strongly encourage you to use our self-protection tools or contact our support team immediately. There is no shame in asking for help — and our team is trained to assist you with care and confidentiality.
- Strict 21+ age verification on all new accounts
- Instant deposit, loss, and wager limits
- Session time reminders and automatic time-outs
- Cooling-off periods and permanent self-exclusion
- 24/7 trained support team available via email
Your Safety Controls on qp99
All of the tools below are available free of charge to every registered qp99 player. You can activate or adjust them at any time from your account settings, or by contacting the qp99 support team at [email protected]. Limits you set on your account take effect immediately.
Deposit Limits
Set a maximum amount you are allowed to deposit into your qp99 account per day, per week, or per month. Once your chosen limit is reached, no further deposits are accepted until the limit period resets. Reducing your deposit limit takes effect immediately; increases are subject to a 48-hour cooling-off period before they apply.
Loss Limits
Define the maximum net loss you are willing to absorb over a daily, weekly, or monthly period. When your losses reach the threshold you have set, your account is automatically restricted from further betting activity until the loss limit period refreshes. This tool helps prevent chasing losses — one of the most common risk factors in problem gambling.
Session Time Limits
Choose a maximum session duration — ranging from 30 minutes to several hours — after which qp99 will automatically log you out or display a prominent reminder that your time limit has been reached. Staying aware of how long you have been playing is one of the simplest and most effective responsible gaming habits you can build.
Cooling-Off Period
Take a short break from qp99 without permanently closing your account. Cooling-off periods can be set for 24 hours, 48 hours, 7 days, 14 days, or 30 days. During a cooling-off period, you will not be able to log in, place bets, or make deposits. The restriction lifts automatically when the period ends, unless you choose to extend it.
Self-Exclusion
If you feel you need a longer break or want to stop gambling altogether, qp99 offers self-exclusion periods of 3 months, 6 months, 1 year, or permanent exclusion. A self-excluded account cannot be reopened before the exclusion period ends. Permanent self-exclusion is irreversible. To request self-exclusion, contact [email protected] immediately.
Reality Check & History
qp99 provides a full, transparent record of your betting history, deposit and withdrawal log, wins and losses, and session duration data. Regularly reviewing your play history gives you an accurate picture of how much time and money you are spending on the platform — knowledge that is essential for staying in control.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. qp99 encourages all players to periodically reflect on their gambling habits honestly. The warning signs below are widely recognised indicators that gambling may be moving beyond healthy entertainment.
Warning Signs to Watch For
- Spending more money or time gambling than you originally planned or can afford
- Feeling restless, irritable, or anxious when you are not gambling or when you try to stop
- Using gambling as a way to escape stress, anxiety, depression, or personal problems
- Chasing losses — continuing to bet in order to win back money you have already lost
- Lying to family members, friends, or colleagues about how much you gamble or have lost
- Borrowing money, selling possessions, or neglecting bills in order to fund gambling
- Neglecting work, family responsibilities, or personal health because of gambling
- Repeatedly trying and failing to reduce or stop gambling on your own
- Feeling that gambling is the only activity that brings you excitement or pleasure
Recognising any of the above signs does not mean you are beyond help. Thousands of people successfully manage and recover from problem gambling each year. The most important step is to reach out — to qp99 support, a trusted friend, or a professional counsellor.
Ask Yourself These Questions
The following questions are adapted from established responsible gambling self-assessment frameworks. Answer honestly — these questions are for your benefit only and are not monitored by qp99.
Have you ever bet more than you could comfortably afford to lose?
Consider your last 30 days of play. If you have regularly exceeded a comfortable budget, that is a meaningful signal worth taking seriously.
Have you ever tried to win back money you lost from gambling?
Chasing losses is one of the clearest early signs of problematic gambling behaviour and often leads to deeper financial harm.
Have friends or family expressed concern about your gambling?
Those close to you often notice changes in behaviour before you do. If someone has raised a concern, it is worth listening with an open mind.
Do you feel the need to gamble with increasing amounts to feel the same excitement?
Escalating bet sizes to maintain the same level of thrill is a recognised pattern that can accelerate financial and psychological harm.
Has gambling caused you to miss work, family events, or important commitments?
When gambling begins to compete with real-world responsibilities, it has moved beyond the realm of healthy entertainment.
If you answered "yes" to two or more of these questions, we strongly encourage you to contact the qp99 support team or activate a cooling-off period or self-exclusion through your account settings.
How to Request Support from qp99
If you believe gambling is becoming a problem, qp99's support team is available around the clock to assist you — with no judgement and complete confidentiality. Here is how to get help quickly.
Email Our Team
Send a message to [email protected] with the subject line "Responsible Gaming Help". Our trained team will respond within 2 hours and guide you through available options.
Request Self-Exclusion
Email us to request immediate self-exclusion from qp99. We will lock your account within 1 business hour of receiving your request, preventing all access, deposits, and betting activity.
Set Limits via Account
Log in to your qp99 account, navigate to the Responsible Gaming section of your account settings, and apply deposit limits, loss limits, or session timers directly — no support contact needed.
Account Closure
If you wish to close your qp99 account permanently, contact [email protected]. Any remaining balance will be returned to your registered payment method (bKash, Nagad, Rocket, or card) after identity verification.
Tips for Staying in Control
Responsible gambling is not just about reacting to problems — it is about building healthy habits from the start. qp99 recommends every player follow these practical guidelines.
Set a Fixed Entertainment Budget
Before you play, decide exactly how much money you are comfortable spending as entertainment for that session. Treat it the same as a cinema or restaurant budget — once it is spent, the session ends. Never gamble with money allocated to rent, food, utilities, or family needs.
Track Your Time
It is easy to lose track of time when gaming. Use qp99's session timer feature to set a hard stop, and check the clock regularly. Taking breaks every 30 to 45 minutes helps you maintain perspective and prevents the absorbed, compulsive play that often leads to overspending.
Never Chase Losses
Accepting losses as part of the game is essential. If you lose your session budget, close the app and step away. Trying to win back losses by placing larger bets is one of the fastest routes to serious financial harm — and it rarely succeeds.
Do Not Play Under Emotional Stress
Gambling while angry, anxious, grieving, or under the influence of alcohol significantly impairs decision-making and increases the risk of reckless behaviour. If you are not in a calm, clear-headed state, postpone your session until you are.
Talk to Someone You Trust
If gambling is causing you stress or financial difficulty, speaking to a friend, family member, or professional is one of the most powerful steps you can take. Keeping gambling problems secret tends to make them worse. Honest conversation is a strength, not a weakness.
Understand How Games Work
All casino games and sports bets carry a statistical house edge. No system, strategy, or "hot streak" overrides the mathematics in the long run. Playing with realistic expectations — and viewing any winnings as a bonus rather than an income — keeps the experience healthy and enjoyable.
Keeping Under-21s Safe
qp99 has zero tolerance for underage gambling. Every new account registration on qp99 requires date-of-birth confirmation, and full KYC (Know Your Customer) identity verification is performed before any withdrawal is processed. Accounts where the holder is found to be under 21 years of age are closed immediately without exception.
If you are a parent or guardian and you are concerned that a minor in your household may be accessing qp99 or other gambling platforms, we recommend the following protective measures:
- Use parental control software on shared devices and browsers to block gambling-related websites.
- Keep your qp99 login credentials private and never share your username, password, or mobile banking PIN with anyone, including family members.
- Log out of your qp99 account fully after each session, especially on shared or family devices.
- Have open, age-appropriate conversations with young people about the risks of gambling and why it is restricted to adults.
- If you suspect a minor has accessed a gambling account, contact [email protected] immediately so we can investigate and take appropriate action.
Our Underage Gambling Policy
- qp99 is strictly an 18+ platform with an enhanced voluntary 21+ standard applied in Bangladesh.
- Age is verified during registration via date-of-birth declaration and again during the KYC process through government-issued ID documents.
- Any account suspected of belonging to a minor is suspended immediately pending investigation.
- All funds deposited by an underage player will be held and returned to the original payment source following review — no winnings will be paid out.
- qp99 does not target advertising or promotional content at individuals under 21 years of age.
- Third-party game providers integrated into qp99 (including Pragmatic Play, Evolution Gaming, Microgaming, and others) are contractually obligated to uphold the same underage access standards.
- Parents who identify that a minor has created an account on qp99 should report this to [email protected] without delay. All such reports are treated as urgent and actioned within 24 hours.
Enjoy qp99 — Responsibly
qp99 offers cricket betting, live casino, slots, Tower games, and exciting promotions — all built for the Bangladesh market and secured with industry-standard encryption. Play for entertainment, stay within your limits, and reach out any time if you need support. For adults aged 21 and above only.