Privacy Policy for qp99

1 Introduction

This Privacy Policy ("Policy") describes how qp99 ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects the personal information of individuals ("you", "the Player", "User") who access or use the qp99 website at qp99.io and all associated services, including sports betting, live casino, slot games, Tower games, and promotional features.

qp99 is committed to handling personal data responsibly and in accordance with applicable data protection principles. By registering an account on qp99 or continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

2 Data Controller

For the purposes of this Privacy Policy, qp99 acts as the data controller in respect of all personal data collected from players using the qp99 platform. As data controller, qp99 determines the purposes and means by which personal data is processed.

All data protection enquiries, access requests, and rights exercises should be directed to the qp99 data protection contact at [email protected]. The qp99 support team operates 24 hours a day, 7 days a week, on Bangladesh Standard Time (UTC+6).

3 Personal Data We Collect

qp99 collects the following categories of personal data from players:

qp99 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. If such data is inadvertently received, it will be deleted promptly.

4 How We Collect Your Data

qp99 collects personal data through the following means:

4.1 Directly From You

• When you register a qp99 account and complete your player profile;
• When you submit identity documents for KYC verification;
• When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard;
• When you contact our support team via email or live chat;
• When you respond to surveys, promotions, or feedback requests.

4.2 Automatically During Platform Use

• Through cookies, web beacons, and session tracking technologies embedded in the qp99 website;
• Through server logs that record your IP address, browser type, and pages accessed;
• Through game engine activity logs maintained by qp99's third-party game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi).

4.3 From Third Parties

• From KYC and identity verification service providers where we conduct enhanced due diligence;
• From payment processors, who may confirm transaction status and flag potentially fraudulent activity;
• From fraud prevention and anti-money-laundering (AML) screening services.

5 How We Use Your Personal Data

qp99 uses your personal data for the following purposes:

• Account Administration: Creating, maintaining, and securing your qp99 player account;
• Identity Verification: Conducting KYC checks to confirm your identity and age (21+ requirement) in compliance with our obligations;
• Transaction Processing: Facilitating deposits and withdrawals via your chosen payment method, including bKash, Nagad, and Rocket;
• Customer Support: Responding to your enquiries, resolving complaints, and providing technical assistance;
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, and platform abuse;
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and enforcing deposit limits, self-exclusion, or account closures where warranted;
• Platform Improvement: Analysing usage data to improve the qp99 experience, fix technical issues, and optimise game offerings;
• Legal Compliance: Meeting obligations imposed by applicable law, regulatory bodies, and law enforcement authorities;
• Marketing (with consent): Sending promotional communications about new games, bonus offers, and platform updates where you have opted in to receive such communications.

qp99 does not use your personal data for automated individual decision-making or profiling that produces legal or similarly significant effects without your knowledge.

6 Legal Basis for Processing

qp99 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfil the qp99 Terms & Conditions and deliver the services you have requested, such as managing your account and processing transactions;
• Legal Obligation: Processing necessary to comply with applicable laws, including anti-money-laundering regulations, KYC obligations, and responses to lawful authority requests;
• Legitimate Interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and service quality improvement, where these interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

7 Data Sharing & Third Parties

7.1 Service Providers

qp99 shares personal data with carefully selected third-party service providers who assist in delivering the platform. These include:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard — to process deposits and withdrawals;
• KYC Verification Partners: Identity and document verification services used to confirm player identity and age;
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi, and other studios — who may process limited activity data to operate their games;
• IT & Security Providers: Hosting, infrastructure, and cybersecurity vendors who maintain the platform's technical environment.

All third-party service providers are bound by confidentiality and data protection obligations and are permitted to use your data only for the specific purpose for which it was shared.

7.2 Legal Disclosures

qp99 may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, a valid court order, or a lawful regulatory request. In such cases, qp99 will disclose only the minimum data necessary to satisfy the legal requirement.

7.3 No Sale of Data

qp99 does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own commercial purposes. Your data is used solely to deliver, improve, and secure the qp99 platform and to comply with our legal obligations.

8 Data Retention

qp99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, regulatory, accounting, or reporting requirements. The general retention principles applied by qp99 are as follows:

• Active Account Data: Retained for the duration of your account's active status on qp99;
• Closed Account Data: Following account closure, personal and financial records are retained for a minimum of five (5) years to satisfy anti-money-laundering and regulatory obligations;
• Transaction Records: Financial transaction logs are retained for a minimum of five (5) years from the date of the transaction;
• Support & Communications Data: Customer support correspondence is retained for three (3) years from the date of the interaction;
• Marketing Data: Retained until you withdraw consent for marketing communications or request deletion.

When personal data is no longer required for its original purpose and no legal retention obligation applies, qp99 will securely delete or anonymise the data in accordance with its internal data disposal procedures.

9 Data Security

qp99 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the qp99 servers;
• Cryptographic hashing of all account passwords — qp99 staff cannot view your password in plain text;
• Role-based access controls limiting internal access to personal data to authorised personnel on a strict need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing of the platform infrastructure;
• Intrusion detection systems and real-time monitoring of platform activity for anomalous behaviour;
• Secure, access-controlled data storage facilities with regular encrypted backups.

While qp99 takes all reasonable precautions to protect your personal data, no internet-based platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their qp99 accounts and to contact [email protected] immediately if they suspect any unauthorised access to their account.

10 Cookies Policy

qp99 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the platform. The following categories of cookies are used:

10.1 Strictly Necessary Cookies

These cookies are essential for the qp99 platform to function correctly. They enable core features such as maintaining your login session, preserving game state, and processing transactions. These cookies cannot be disabled without significantly impairing platform functionality.

10.2 Performance & Analytics Cookies

These cookies collect anonymised information about how players interact with qp99, such as which pages are visited most frequently and where errors occur. This data helps qp99 improve the performance and reliability of the platform. No personally identifiable information is collected via these cookies.

10.3 Functional Cookies

These cookies allow qp99 to remember your preferences and settings — such as your preferred language, display settings, and recently played games — to provide a more personalised experience on return visits.

10.4 Marketing Cookies

With your consent, qp99 may use marketing cookies to deliver relevant promotional content and measure the effectiveness of marketing campaigns. These cookies are only set where you have provided explicit consent.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the availability of some qp99 features. For detailed guidance on managing browser cookies, consult your browser's help documentation.

11 Your Data Rights

As a qp99 player whose personal data is processed by us, you hold the following rights in respect of that data:

• Right of Access: You may request a copy of the personal data qp99 holds about you, along with information about how it is being used;
• Right to Rectification: You may request that inaccurate or incomplete personal data held by qp99 be corrected or updated;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations;
• Right to Restrict Processing: You may request that qp99 temporarily suspend the processing of your personal data in certain circumstances, such as while a dispute about accuracy is resolved;
• Right to Object: You may object to the processing of your personal data where qp99 relies on legitimate interests as the legal basis, including objection to direct marketing;
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal;
• Right to Data Portability: Where technically feasible and legally applicable, you may request that qp99 provide your personal data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request". qp99 will acknowledge all requests within 5 business days and respond in full within 30 calendar days. In complex cases, this period may be extended by a further 60 days, with written notification of the extension provided to you.

12 Minors & Age Policy

qp99 strictly prohibits the use of its platform by individuals under the age of 21. The qp99 platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 21. If qp99 discovers that personal data has been collected from an individual under 21, that account will be immediately suspended and the associated personal data will be deleted in accordance with our data retention procedures.

Parents and guardians who believe that a minor may have registered an account on qp99 are encouraged to contact [email protected] immediately. qp99 takes underage access seriously and will act promptly on any such notification.

13 Changes to This Privacy Policy

qp99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform operations. When material changes are made, qp99 will notify registered players via the email address associated with their account and update the "Effective Date" at the top of this document.

Your continued use of the qp99 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you should cease using the platform and may request account closure as described in the qp99 Terms & Conditions.

14 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which qp99 handles your personal data, please contact our data protection team using the details below. All enquiries will be acknowledged promptly and resolved as efficiently as the nature of the matter allows.

For responsible gaming concerns, including self-exclusion or deposit limit requests, please visit our dedicated Responsible Gaming page or contact the support team directly using the email address above.